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Location Details

CHA Windsor Street Care Center

119 Windsor Street
Cambridge, MA 02139

617-665-3600

Welcome to our Center!

The CHA Windsor Street Care Center has what you need. Our Primary Care experts see people of all ages to help you, and your family, live your healthiest lives. We also offer Women's Health services and are home to CHA Dental Services.

When you join us, you get a whole team that works together to keep you and your family healthy.

Information

  • Hours and Phone Numbers
    CHA Primary Care, Windsor Street

    Televisits | In-person
    M, T, W, F: 8:00 am - 5:00 pm
    Th: 10:00 am - 5:00 pm

    Service hours may change due to our response to COVID-19. 

      

    Phone: 617-665-3600
    Fax: 617-665-3603

    Note: After hours calls are for urgent medical matters only.

    To become a new patient:

    Please call 617-665-1305 or visit our Get Appointment page.

    CHA Dental

    Televisits | In-person
    M-Th: 8:00 am - 8:00 pm
    F: 8:00-4:00

    Service hours may change due to our response to COVID-19. 

      

    Phone: 617-665-3990

    CHA WIC

    All WIC services are temporarily by telephone. Please call for an appointment.

      

    Phone: 617-665-3990

  • Parking

    Patients may park in the lot attached to the clinic. 

    If this lot is full, there are several other options available:


    Street Parking
    1. Windsor St. - between School St and Main St (1 hour metered spaces, quarters only)
    2. Main St. - 2 hour metered spaces (quarters only)
    3. Bishop Allen Dr. - between School St and Main St there are 2 hour metered spaces (quarters only)

    Public Lot
    4. Bishop Allen Dr. - between Columbia St and Douglass St. You can park for 4 hours maximum (credit card or quarters)

  • Public Transportation

    Bus: 1, CT1, 47, 64, 70, 83, 91

    Train: Red Line, Central Square or Kendall, then take bus.

  • Shuttle Service

    Please click here to view our shuttle schedule between Cambridge Hospital, Windsor Street Care Center and East Cambridge Care Center.

  • Using eCheck-in Before Your Visit

    If you have a MyCHArt account, you can now use eCheck-in to review and update your information before you come for an in-person visit.

    Your visit will be safer, and you can save time at the registration window when you arrive!

    eCheck-in User Guide: English, Haitian Creole, Portuguese, Spanish

COVID-19 alerts for in-person visits

  • You Will be Screened for Illness

    Everyone will be screened for illness before entering CHA buildings.

    You will be asked questions about COVID symptoms (fever or chills, shortness of breath, cough, fatigue, muscle or body aches, headache, loss of taste or smell, sore throat, congestion or runny nose, nausea, vomiting or diarrhea.)

    If you are feeling sick, or have been near someone who you know has COVID-19, please call us before your visit. Your care team may give you advice over the phone or ask you to be seen at a different location.

  • You Will Need to Clean Your Hands

    Keeping your hands clean is one way to stop the spread of illness.

    You will be asked to wash your hands or use hand sanitizer when you enter any CHA building.

  • Everybody Must Wear a Mask

    Please wear a mask or face covering when you come for your in-person visit.

    Don't worry, we'll be wearing them too!

    Please do not wear a mask with valves or vents. These protect you but don't protect others.

  • Remember to Maintain Social Distance

    We have new standards to help people keep a safe distance.

      1. We are asking everyone to stay 6 feet apart. Some of our sites have markings on the floor to show this
      2. All our waiting rooms have new seating arrangements
      3. We are only letting a small number of people into our clinics at any one time

      Thank you for helping protect everyone's safety!

    1. Who Can Come to Your Visit?

      Please come to your visit alone, if you are able.

      Visitors are permitted only in special circumstances, when necessary for patient well-being:

      1. For children, one parent or caregiver is allowed for most visits.
      2. For adults, one caretaker can come to the visit, if needed.

      Please tell your team if you, or someone you care for, has intellectual, developmental, or physical disabilities or other caregiving needs.

    Questions - How Do I ...

    • Get an interpreter?

      If you prefer to speak another language during your visit: 

      Please tell your care team before your next visit. Our interpreter services team can help.

      Please note, there is no charge for this service. 

    • Get a health screening or check-up?

      Your primary care team knows when you are due for routine care, like tests, immunizations and health screenings.

      Just ask them what you need and when. 

      Learn more about routine health screenings. 

    • Ask a question or give feedback?

      We want to hear from you!

      If you have non-urgent health questions, please sent us a note in MyCHArt.

      For other questions or feedback, just use our online form.

    • Pay my bill?

      You can now pay your bill online.

      We accept most health insurance. But if you have any questions about what services are covered, please call your insurance company directly.

      If you have a question about your bill, please call our Customer Service Billing Department at 617-665-3200

    • Find health insurance?

      If you need health insurance, we can help.

      Just call the CHA Financial Assistance team at 617-665-1100. Or, visit our web page for more information.

    • Sign up for MyCHArt?

      MyCHArt is a secure system that lets you see and manage your health care from a computer or smart phone. MyCHArt lets you ask questions, request appointments, refill medications and review lab results.

      Need a MyChart account?

      Just visit the CHA MyCHArt page to sign up today.

    • Get refills?

      For the best service, just call your pharmacy to get your prescription refilled.

      Please don’t wait until you have used all your medication before calling. However, if you have run out of your medication, tell the pharmacist. They may be able to give you some medication until your refill has been approved.

    • Get a referral?

      Please talk to your care team. They can help you find the right doctor and service for your medical needs. We hope you see a doctor in our network. This will let us share medical information and support your care.

      Learn more about referrals.

    • Get help when I feel sick?

      Please call us and let us know how you feel.

      Our nurses and doctors are always able to answer questions on the phone, even when the office is closed.

      If you have an urgent medical need (not an emergency)

      Please visit CHA Somerville Campus Urgent Care at 33 Tower Street, Somerville.

      Urgent Care is open every day 9 AM - 9 PM.

      If you are having a health emergency, don't wait. 

      Call 9-1-1 or go to the nearest emergency room.

      You can find 24 hour emergency care with short wait times at CHA Cambridge Hospital and CHA Everett Hospital. When you go to a CHA emergency room, your CHA doctor will be notified about your health needs and can help coordinate your care.

    • Make an appointment?

      If you already come to CHA for care:

      Just call your clinic or provider directly. You can also contact us in MyCHArt.

      We can help you make, change or cancel your appointment.

      If want to become a new patient:

      For Primary Care, you can call our Doctor Finder Service at 617-665-1305.

      For other services, please see our Get an Appointment page. 

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